Shipping & Returns
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Radiotwoway reserves the right at any time after receipt of your order to accept or decline your order for any reason. Radiotwoway reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Radiotwoway is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Radiotwoway.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders agree to the following
I acknowledge and warrant that I am authorized to use said frequencies provided to Radio Two Way LLC for programming according to the FCC’s Enforcement Bureau’s Notice of Violations under 47 C.F.R. Section 90.427(b); which states "Except for frequencies used in accordance with Section 90.417, no person shall program into a transmitter frequencies for which the licensee using the transmitter is not authorized." I acknowledge and warrant that wI do hold a valid FCC license(s) and have been notified that a current FCC license is required to operate the radio equipment that is being serviced; and/or:
I have been offered FCC licensing preparation assistance and have elected to obtain an FCC license independently;
I have the sole responsibility of obtaining an FCC license to begin transmitting on our requested programmed radios or infrastructure;
I understand that operating our system without a valid FCC license which authorizes use of the programmed frequencies may result in a violation notice and FCC fines;
I agree to release and hold harmless Radio Two Way LLC and any affiliate companies and/or dba’s from any claim or liability that may be incurred through your operation of frequencies within the programmed radios or infrastructure should a valid FCC license authorizing this use not be in your possession.