About Us
Tri-Electronics, incorporated in 1963, has gained a nationwide reputation as a top provider of two-way radio sales, rental, and service. From music festivals to fairs and educational institutions to government agencies we provide high-quality equipment and excellent, personal customer service. Beginning as a provider of radio rental for small local events, we quickly grew into a nationwide provider of radio rental for events of all shapes and sizes. With thousands of rentals under our belts, there is no job too small or large for us to handle.
When owning your own equipment makes sense, we are the source to rely on. We offer the best values on the highest quality equipment in two-way radios, accessories, paging systems, fleet management devices, and other wireless products. We have established ourselves as a dealer of many top of the line manufacturers, such as Motorola, & Kenwood, as well as many after-market lines providing many options and pricing to meet your needs.
Web Site Terms and Conditions of Use
Customer Responsibility: Customer shall be responsible for his or her own actions and their children in using this web site or purchasing from Radiotwoway.com, Inc. / Tri-Electronicsand agree to all terms and policies contained within this web site including but not limited to:
NSF Checks: Any NSF, fraudulent, or closed account check, you will be turned over to our 3rd party collection agency. Wire Transfers: Wire transfers are non-refundable. Store credit will be issued instead. Call us First: We ask that you contact us directly to resolve any matters before pursuing any other from of action. . Ownership: The transfer of ownership occurs at the time we hand the merchandise to the carrier for transport. After such time, the customer is entitled to our return policy and all manufacturers warranties. The customer shall release and indemnify Tri-Electronics, Inc. its agents, affiliates, employees, and suppliers from any and all liability including but not limited to: Delayed shipment, delayed delivery, back order, malfunction, defect, damages, injury or death from use, abuse, or misuse, statements of specifications or usability, estimations on shipment, or delivery time/date.
Cancelation: Once an order has been processed for shipping, it cannot be canceled, however the customer is still entitled to all normal return policies. For order cancelations or changes please call 1-800-722-6793 or email a staff member, which will be provided with the order status email during processing. If you have not received a status email or no email has been provided, please email sales@tri-electronics.com. For immediate assistace it is best to contact us at 1-800-722-6793.
Dispute: In the event of a dispute, the prevailing party shall be entitled to recover reasonable costs of collection including attorney’s fees, and court costs. The parties agree that in the event of a dispute between the parties, said dispute shall be filed in the State of Indiana in St Joseph County. Enclosure & Agreement: Customer agrees by placing an order either over the phone, electronically or through mail to all terms, policies, and conditions contained within this web site and that all terms of agreements between the parties are contained within www.tri-electronics.com. Any other agreements must be in writing between the parties. 1. Terms By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. 2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Tri-Electronics web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; Use the materials for any commercial purpose, or for any public display (commercial or non-commercial); Attempt to decompile or reverse engineer any software contained on Tri-Electronics’s web site; Remove any copyright or other proprietary notations from the materials; or Transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tri-Electronics at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 3. Revisions and Errata The materials appearing on Tri-Electronics’s web site could include technical, typographical, or photographic errors. Tri-Electronics does not warrant that any of the materials on its web site are accurate, complete, or current. Tri-Electronics may make changes to the materials contained on its web site at any time without notice. Tri-Electronics does not make any commitment to update the materials. 4. Links Tri-Electronics has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Tri-Electronics of the site. Use of any such linked web site is at the user’s own risk. 5. Site Terms of Use Modifications Tri-Electronics may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. 6. Governing Law Any claim relating to Tri-Electronics’s web site shall be governed by the laws of the State of Indiana without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site. Privacy Policy Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Return Policy: CRITERIA REQUIRED FOR RETURNING ITEM(S):
Must be within 30 days from the received date in order to receive a full refund.
Item must not have been used, installed, or damaged to receive a full refund.
The item must be in perfect resalable condition in the original packaging.
The item must be listed on our site; custom orders or quoted items are non-returnable.
Item must have been shipped by a Common Carrier (UPS/FedEx/USPS).
If the above criteria is met, then we will issue an RGA number.
If you ordered the wrong products and wish to return the product, you will need to contact us for a return authorization form/RGA.
Please do NOT return any product that you have ordered without using our return authorization form/RGA. Many products ship direct from the manufacturer or one of their access warehouses and need to be returned to the same warehouse or different location. These warehouses will refuse deliveries that are not properly marked and documented with issued RGA numbers. This will make processing your credit very difficult and may delay your credit.
0-30 days: All items must be in the original packaging to receive a FULL refund.
31-90 days: All returns with damaged original packaging, without the original packaging or returns after 30 days will require a 15% restock fee.
After 90 days we will no longer accept returns.
