Tri-Electronics, incorporated in 1963, has gained a nationwide reputation as a top provider of two-way radio sales, rental, and service. From music festivals to fairs and educational institutions to government agencies we provide high-quality equipment and excellent, personal customer service. Beginning as a provider of radio rental for small local events, we quickly grew into a nationwide provider of radio rental for events of all shapes and sizes. With thousands of rentals under our belts, there is no job too small or large for us to handle.
When owning your own equipment makes sense, we are the source to rely on. We offer the best values on the highest quality equipment in two-way radios, accessories, paging systems, fleet management devices, and other wireless products. We have established ourselves as a dealer of many top of the line manufacturers, such as Motorola, & Kenwood, as well as many after-market lines providing many options and pricing to meet your needs.
Web Site Terms and Conditions of Use
Customer Responsibility: Customer shall be responsible for his or her own actions and their children in using this web site or purchasing from Radiotwoway.com, Inc. / Tri-Electronicsand agree to all terms and policies contained within this web site including but not limited to:
NSF Checks: Any NSF, fraudulent, or closed account check, you will be turned over to our 3rd party collection agency. Wire Transfers: Wire transfers are non-refundable. Store credit will be issued instead. Call us First: We ask that you contact us directly to resolve any matters before pursuing any other from of action. . Ownership: The transfer of ownership occurs at the time we hand the merchandise to the carrier for transport. After such time, the customer is entitled to our return policy and all manufacturers warranties. The customer shall release and indemnify Tri-Electronics, Inc. its agents, affiliates, employees, and suppliers from any and all liability including but not limited to: Delayed shipment, delayed delivery, back order, malfunction, defect, damages, injury or death from use, abuse, or misuse, statements of specifications or usability, estimations on shipment, or delivery time/date. Cancelation: Once an order has been processed for shipping, it cannot be canceled, however the customer is still entitled to all normal return policies. Order cancelations or changes if possible may only be made by telephone call to 1 800 722-6793. Order cancelations or changes may not be made by email for reasons of timeliness of sending, receiving, or staff members opening emails, as well as spam filters, lost emails, technological outages or difficulties.
Return Policy: CRITERIA REQUIRED FOR RETURNING ITEM(S):
Must be within 30 days from the day you received the item
Item must not have been installed
The item must be in perfect resalable condition in the original packaging
The item must be listed on our site; custom orders or quoted items are non-returnable
Item must have been shipped by a Common Carrier (UPS/FedEx/USPS)
If the above criteria is met, then we will issue an RGA number.
If you ordered the wrong products and wish to return the product, you will need to contact us for an RGA number.
Please do NOT return any product that you have ordered without using our online RGA. Many products ship direct from the manufacturer or one of their access warehouses and need to be returned to the same warehouse or different location. These warehouses will refuse deliveries that are not properly marked and documented with issued RGA numbers. This will make processing your credit very difficult and may delay your credit.
If need to return an order that was shipped to you for free, our typical restocking fee will apply, plus you will need to pay the actual cost of shipping for the original order. Or, if just a portion of an order that was originally shipped free freight is returned, then you will pay a restocking fee, plus the difference in the higher shipping rate that we would have charged.
All returns are subject to a restocking fee. We have a standard restocking fee of 10% on all returned items. If you wish to return a product but do not place a reorder, the restocking fee will be 10%. If a reorder is placed for a similar product costing about the same amount or more as the original item, the restocking fee will be reduced from 10% to 5%.