If you have any concern about your item, please feel free to call and request an inspection of the item by one of our gear experts before it ships out. We will do everything from sending you pictures of handpicked guitars, making sure all parts of an amplifier or PA work perfectly, and even face time with you during the inspection process so you are more a part of the action. Just call and request the service at 1-800-722-6793.
Free Shipping Policy:
Free Shipping applies to all orders shipping to the 48 contiguous United States (and some military shipments). Orders from Hawaii, Alaska, Canada and all international orders are typically shipped via USPS and are not free. If your order does not qualify for free shipping, please contact us by e-mail or phone for accurate shipping quote.
Prices for US Postal shipments to Canada and military shipments overseas can vary drastically. We will ship Military orders free freight as long as our costs are somewhere in line with normal domestic shipments, however, if the freight costs are excessive we will call you for approval before making any changes. This is often the case with FPO Shipments. The US Post Office rates skyrocket when a box exceeds a certain measurement. Also the USPS connection to our system does not take into account the size, and only uses weights, so when larger items are ordered we reserve the right to re-quote freight costs. USPS weight and size restrictions are much lower than that of Fedex. There are some items that simply weigh too much or are too large in which case we will contact you to discuss options.
Refused or Missed Shipment:
Do not refuse any shipment! If you refuse a shipment, you will be responsible for all costs of outbound, return shipping, and restocking fees. If you do not sign for and accept a shipment, refuse a shipment, miss all the delivery attempts, or provide us with incorrect information, you will be responsible for the costs associated whether it is reshipped or refunded. These costs include but are not limited to: restocking fees return shipping costs, refusal fees, additional shipping costs to reship and the original shipping charges. We will not reship for free an item refused, undeliverable to provided address, or when all delivery attempts are missed. If you are not present to sign for a package, the driver will make a total of 3 delivery attemtps before the package is rerouted back which will be at your expense.
Ship To Address:
For your protection, Radiotwoway prefers to ship all orders to the card holder and billing address. However, we will ship to an alternate address after certain security precautions are met. Read more about alternate shipping addresses below.
Alternate Ship To Address:
An alternate shipping address must be on file with your bank or credit card Company, or the phone number for the delivery address must be a published number. Such a qualifying number will typically be a landline (home phone), as mobile (cellular) phones rarely return an address. The phone listing must match in both address and ship-to name. The most secure way is to call the phone number on the back of your card to add an alternate shipping address, it usually only takes a couple minutes. The only exception to this will be for US Military addresses overseas. Orders with an alternate shipping address that cannot be satisfactorily verified may be delayed. PO Boxes: Only the Post Office and access your PO Box. FedEx cannot and does not deliver to PO Boxes. Exceptions may be made on "smaller" items if you call your order in, and for US Military personnel overseas.
Our primary carrier is Fed Ex. We will use other carriers from time to time for certain circumstances (such as international orders). Some items may ship directly from a manufacturer, utilizing their preferred carrier.
Alaska, Hawaii, & Shipments outside the USA (including overseas military shipments):
Shipping outside the 48 US states involves risk if an item is damaged, defective, or lost. These risks are assumed by the customer. The customer's sole remedy shall be obtaining a shipping damage claim, warranty, or local repair service if no warranty coverage exists. The customer shall be entitled to not more than the insurance settlement if an insurance claim is paid. USPS will not insure any shipment for more than $499.00. The customer shall assume risk beyond $499.00 and any amount of claim up to $499.00 that a shipping company disputes or denies claim.
Shipping companies often dispute or try to avoid paying claims and pass blame. We have seen claims denied blaming the box, packing, size, or even claiming no box damage so they couldn't be at fault. We have see boxes torn completely open where all packing is lost, then they have denied a claim for it not having packing material. We want to be very clear that the customer’s sole remedy is limited to what ever is paid by the shipping company. The customer shall hold harmless and indemnify World Music Supply for any and all claims arising out of a transaction shipping or later taken outside the 48 US States.. We do not "pick up", "call tag", or pay for return shipping or replacement shipping under ANY circumstances. Choose carefully, and think before purchasing, this is an assumed risk, and absolutely no exceptions will be made.
Shipments will be held for 1 day prior to processing for the customer to review their order confirmation via email. The customer is responsible to read the email, confirm that they agree to the items listed and that nothing beyond what is listed shall be included. Discussions with a salesperson either via email or telephone are considered subjective, and opinions or assumptions about features or included items shall be solely based on the invoice. If there is an error, or any discrepancy in what the customer believes he should be getting that is not clearly listed in writing, or the customer does not receive the email, it is the customer’s responsibility to notify us prior to Noon EST the following day via telephone. Emails are not checked on any given schedule and shall not be considered notice of error or discrepancy. Manufacturer’s specifications are subject to change. If you want your item opened and inspected you must request so in advance in writing with your order and confirm that inspection is itemized on your confirmation. Please do not order if you do not accept these terms and risk.
Most in stock orders that are placed online by Noon EST or by phone prior 2:00PM EST ship the same day.
Delivery Time Estimations:
We make no guarantee either express or implied as to guarantee delivery date or time on ground shipments, and any statement made by our staff in reference to transit time or delivery date is an estimation and not guaranteed. If we provide you with an estimated delivery day or time, it is only an educated guess. DO NOT interpret any statements made by our staff as a guarantee with regards to ground shipping time. There is no such thing as a late Ground Shipment. If you need an order by ANY specific date, please call your order in and discuss expedited shipping options. By not electing express freight, you assume any risk of delay.
When your item ships, FedEx will issue a shipment notification with a tracking number and an estimated delivery date. This information will be sent to the e-mail address you provided; typically within 24 hours of shipment
When we email you a pdf copy of your order (not the confirmation of an online order) please look it over for accuracy. Our system is connected to our FedEx shipping computer so all we enter is the invoice number and FedEx pulls the data from our system. This prevents shipping label typos.
What to do if you receive an incorrect order:
In the rare event you receive an incorrect order, please contact us within 48 hours by calling 800-867-4611. As long as you contact us within 48 hours, we will issue a FedEx "call tag" to have the items picked up. If you wait longer than 48 hours to notify us of an incorrect shipment, you will be required to pay return shipping charges. All shipments to correct a mistake will be ground freight.
What to do if you receive a damaged order:
Don't worry. We have less than 1/2% damage rate. Below are some helpful guidelines (just in case).
- Do not refuse shipment! (Even if the driver says to)
- Call us immediately. We will resolve the situation.
- A damaged box does not mean a damaged product. The box takes the damage so your gear doesn't have to.
- Immediately inspect all shipments. After 72 hours, we cannot accept damaged items.
Will Call / Customer Pickup:
Will call orders must be placed online or by phone and paid for prior to pickup. Will call orders are usually ready for pickup within 30 minutes. We will not be able to stop and pick orders for customers who randomly show up. Since we are not set up at our warehouse as a retail store, we do not accept cash and cannot allow customers to open products and play or demo them in our warehouse. Minimum will call order is $50.00. Will call orders under $100.00 will have a $10.00 processing charge.
Damaged Item Replacement:
We cannot ship a replacement item until we receive damaged item(s) back. If you would like to expedite a replacement - you may opt for an advance replacement, which is where you purchase the replacement item ahead of time (if available) and we refund the charge upon receiving and inspecting the damaged item.
Refused or Missed Shipment:
Do not refuse any shipment! If you refuse a shipment, you will be responsible for all costs of outbound, return shipping, and restocking fees. If you do not accept a shipment, refuse a shipment, miss all the delivery attempts or provide us with incorrect information, you will be responsible for the costs associated whether it is reshipped or refunded. These costs include but are not limited to: restocking fees return shipping costs, refusal fees, additional shipping costs to reship and the original shipping charges. We will not reship for free an item refused, undeliverable to provided address, or when all delivery attempts are missed.